1.Knowledge – awareness of the customs and values of a certain culture.
2.Skills – respectful manner, using grammatical competence in the foreign language, use nonverbal cues and other strategies unique to the foreign culture.
3.Attitudes – respectful attitude towards any culture, we can interact with any individual without difficulty.
How to Conduct Intercultural Communication Properly
1.Be conscious of your own culture.
2.Be open-minded towards other cultures.
3.Immerse yourself in the practices of other cultures.
SENSITIVITY TO
1.CULTURE
2.GENDER
3.AGE
4.SOCIAL STATUS
5.RELIGION
“Intercultural Communication" is used to refer to the wide range of communication issues that inevitably arise within an organization composed of individuals from a variety of religious, social, ethnic, and educational backgrounds.
Significance:
Effective intercultural communication helps to eliminate communication obstacles like language and nonverbal cues barriers.
How to Avoid Communication Barriers (Butterfield Tips ‘2009)
1.Use appropriate language.
2.Make the delivery of your message clear.
3.Send consistent signals. Nonverbal cues should be synchronized with your verbal delivery.
4.Reduce Physical Distractions. Stay away from background noise, interruptions and uncomfortable temperatures.
5. Become an engaged listener
6. Keep stress in check
7. Assert yourself
AGREEMENT: Notebook Task. Explain:
uHow can being sensitive and aware to cultural differences help avoid intercultural communication breakdown?
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