Noise is the technical term used to refer to all the possible barriers to effective communication. Noise can be physical, psychological, physiological, systematic, attitudinal or semantic.
1.LANGUAGE BARRIERS – different languages, listener’s limited vocabulary, different interpretation, clarity
2.PSYCHOLOGICAL BARRIERS – stress, depression, suspicion, Paranoia, anger, emotional conflicts, biases
3.PHYSIOLOGICAL BARRIERS - distracting sound, reduced hearing, stomach ache, eye problems
4.PHYSICAL BARRIERS – geographic distance, visual conflict
5.SYSTEMATIC BARRIERS – structure, work, organization inappropriate info. system and communication channels
6.ATTITUDINAL BARRIERS – personality conflicts, poor management, resistance to change or lack of motivation
Verbal Communication - includes not only oral discussions, but also written messages and even mediated communication.
Verbal Communication Skills
1.Volume – loudness of voice.
2.Enunciation & pronunciation – proper pronunciation of the sounds on a word or the blending of sounds to produce a word.
3.Pitch – the frequency of the voice.
4.Stress – emphasis on a certain word.
5.Phrasing – how one group the words in a sentence.
6.Speed – how quickly you speak.
Nonverbal Communication - A process of generating meaning using behavior other than words. Hermosa
***Kinds of
Nonverbal Communication*
1. LANGUAGE OF KINESICS
a.Oculesics – eye
contact
b.Facial
Expression
c.Gestures
(hands, arms, shoulders, head)
d.Stop.
Used to admonish or warn someone.
e.Thumbs up –
acceptance, approval or encouragement
f.Thumbs
down –
bad or not accepted
g.You!
Pointing at people is rude.
h.Looking
at wrist –
time to end communication
i.Shrug –
lack of knowledge or concern
j.Posture –
attitude and body carriage.
k.Arms
crossing –
self-confidence, defensiveness, arrogance
l.Shoulders
forward –
tired, bored, shyness or low of self-esteem
m.
Standing erect – relaxed, full of energy, approachable,
friendly and confident
2.
LANGUAGE
OF HAPTICS
Examples:
a.
Handshakes
b.
Holding hands
c.
High five
d.
Pat on the shoulder
3.
LANGUAGE
OF PROXEMICS-nearness
a.
Physical arrangement
b.
Distance
3.
LANGUAGE
OF PROXEMICS (continuation)
Four
Distance Zones
1. Intimate
Distance
§From
actual touching to 18 inches
§Applies
to the closest relationship (husband & wife)
2.
Personal Distance
§From
18 inches to 4 feet
§Teacher
to student
3.
Social Distance
§From
4 to 12 feet
§Applies
at work or social gatherings
4.
Public Distance
§Outward
from 12 feet
Lecturer
and the audience
4.
LANGUAGE
OF CHRONEMICS
Duration
– length of time devoted to an activity or learning task in the classroom
a.Activity
– learning task facilitated in the classroom
b.Punctuality
– the exact time agreed upon
5.
LANGUAGE OF COLORS
a.Red –
anger, hostility
b.Pink –
love, beauty
c.Yellow – wisdom, joy, happiness
d.Violet – royalty
e.Black –
death
f.Blue – peace, calm, sadness, truth
g.Gold –
wealth
h.White –
purity, cleanliness
i.Green - life
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